Up to 30% off Fashion Candy at Mytheresa
Mytheresa Is Bringing the Spring Awakening Vibes
Bloom Into Spring Fashion with Mytheresa This April!
Allow Us to Remind You Why Mytheresa Is a Fan Favorite
Free Shipping
Expired Offers
10% Off Your Order
Extra 20% Off Selected Sale Items Over $550
Extra 20% Off Sale Items Order $550+
Free Shipping On Your Order
10% Off Select Designers
Mytheresa FAQs
Does Mytheresa offer free shipping?
Yes, Mytheresa provides free shipping on orders over $400 within the US. For smaller orders, express shipping costs $25 via DHL Express or FedEx Express with 1-3 business day delivery.
How long do I have to return items to Mytheresa?
You have 30 days from receipt to return items for free. Items must be unworn, unwashed, unaltered with tags attached, and returned in original packaging with dust bags.
Can I exchange items at Mytheresa?
Yes, you can exchange items for different sizes within 30 days. You can only exchange the same item for a different size once, not for different colors or styles.
How do I use a gift card at Mytheresa?
Enter your gift card code in the "Gift Card/Store Credit/Promotion Code" field during checkout. Any remaining balance stays active for future purchases, and you can combine it with other payment methods.
What is Mytheresa's trade-in program?
The Vestiaire Collective partnership lets you trade pre-loved designer items for store credit. Submit photos, get a price offer within 2 days, and receive store credit within 2 working days of acceptance.
Does Mytheresa have an app?
Yes, the Mytheresa app offers premier access to exclusive collections, wishlist alerts for saved items, and streamlined checkout. Download it from the App Store or Google Play.
What payment methods does Mytheresa accept?
Mytheresa accepts multiple payment methods with SSL encryption for security:
- Credit cards: Visa, Mastercard, American Express, Discover
- Digital wallets: PayPal, Apple Pay
- International options: WeChat Pay, AliPay, iDeal, EPS
Are there items I can't return to Mytheresa?
You cannot return Final Sale items, physical or digital gift cards, or customized pieces. All other items can be returned within 30 days in original condition.
How do I contact Mytheresa customer service?
Contact customer care through multiple channels:
- Email: [email protected]
- Phone: 1-888-550-9675
- SMS: Text HELP to 33565
- Online: Comprehensive customer care section with self-service options
Does Mytheresa offer newsletter discounts?
Newsletter subscribers get access to trends, pre-shopping opportunities, selected fashion offers, and early access to private sales. SMS subscribers receive first access to new arrivals and exclusive products.
More Ways to Save Money at Mytheresa
Shopping luxury fashion gets a lot smarter when you know the right moves. Mytheresa offers several clever ways to cut costs on designer pieces, from strategic shipping thresholds to trade-in programs that turn your closet into store credit. Whether you're eyeing that new Valentino bag or browsing Tom Ford accessories, these insider tips will help you save on every purchase while enjoying the premium shopping experience Mytheresa is known for.
Apply a Mytheresa Promo Code, Step by Step
Ready to use your discount code? Here's exactly how to apply it at checkout for maximum savings:
- Add your favorite luxury items to your shopping bag and review your selections
- Proceed to checkout and look for the "Gift Card/Store Credit/Promotion Code" field
- Enter your promo code exactly as provided — no extra spaces or characters
- Click apply and watch your discount appear in the "Your current promotions" section
- Double-check that your final price reflects the discount before completing your purchase
Pro tip: If your code isn't working, make sure you meet any minimum purchase requirements and that the items in your bag aren't marked as Final Sale, which typically excludes most promotional offers.
Free Shipping Over $400 — Here's the Math
Mytheresa's free shipping threshold is set at $400 for US orders, which actually makes financial sense when you're shopping luxury brands. Consider this: express shipping via DHL Express or FedEx Express costs $25, so you're essentially getting that service free when you hit the minimum.
The sweet spot? Plan your purchases around this threshold. Instead of making multiple smaller orders throughout the season, bundle your wishlist items into one strategic purchase. You'll save on shipping and get everything delivered together in 1-3 business days with full insurance coverage.
Express Shipping for Smaller Orders
When you can't hit the $400 mark, $25 express shipping is still competitive for luxury fashion. Both DHL Express and FedEx Express offer 1-3 business day delivery with full insurance against theft and damage. Just remember that sunglasses can only ship via DHL due to import regulations.
30-Day Free Returns Make Every Purchase Risk-Free
Mytheresa's return policy removes the guesswork from online luxury shopping. You get 30 full days to decide if that Brunello Cucinelli sweater fits perfectly or if those Dolce&Gabbana shoes are as comfortable as they look.
The process is straightforward: items must be unworn, unwashed, and unaltered with all tags attached. Pack everything in the original boxes with dust bags, use the prepaid return label, and ship via the same service that delivered your order. Returns go back to your original payment method, though you can opt for store credit if you prefer.
What You Can't Return
Keep these exclusions in mind when shopping:
- Final Sale items — these are marked clearly and offer no returns
- Physical and digital gift cards — all sales are final
- Customized pieces — personalized items can't be returned or exchanged
Smart Shopping with Gift Cards and Store Credit
Mytheresa gift cards work like cash and can be combined with other payment methods for maximum flexibility. Enter your gift card code in the "Gift Card/Store Credit/Promotion Code" field during checkout, and any remaining balance stays active for future purchases.
The real advantage? Gift cards never expire, so you can wait for sales or new arrivals without pressure. Plus, if you're using the trade-in program, your store credit works exactly the same way as a gift card at checkout.
Partial Payments Made Easy
When your order total exceeds your gift card balance, simply select another payment method to cover the difference. Mytheresa accepts Visa, Mastercard, American Express, PayPal, Apple Pay, and several international options like WeChat Pay and AliPay.
Turn Your Closet Into Store Credit
The Vestiaire Collective partnership offers a clever way to fund new purchases. Submit photos of designer bags, shoes, small leather goods, or ready-to-wear pieces you no longer wear. The team reviews everything and provides a price offer within 2 working days based on brand, condition, and resale value.
Here's what makes it worthwhile: you receive store credit within 2 working days of accepting an offer, even before your items actually sell. The minimum trade-in value is $50, and the process includes free pickup service — no need to handle shipping yourself.
Trade-In Requirements
To qualify for the program:
- Condition standards: Bags must be in good condition; shoes, leather goods, and clothing need to be in very good condition
- Brand selection: Only certain luxury brands are accepted
- Account matching: Use the same email address for both your Mytheresa account and trade-in submissions
App Perks and Exclusive Access
The Mytheresa app offers more than just mobile shopping convenience. Download it for premier access to exclusive collections that aren't available on the website, plus wishlist alerts that notify you when your saved items go on sale or restock.
The app also streamlines the checkout process with saved payment methods and shipping addresses, making it faster to snag limited-edition pieces or flash sale items before they sell out.
Newsletter Benefits and Early Access
Signing up for Mytheresa's email newsletter gets you insider access to trends, pre-shopping opportunities, and selected fashion offers. Newsletter subscribers also receive updates from the broader LuxExperience network, which includes NET-A-PORTER, MR PORTER, and YOOX.
The real value comes from early access to private sales and notifications about new arrivals from your favorite designers. You can also opt into SMS alerts for US customers to get first access to exclusive products and new collections.
Payment Flexibility and Security
Mytheresa accepts a wide range of payment methods, all processed with SSL encryption for security. Beyond standard credit cards, you can use PayPal, Apple Pay (with Face ID or Touch ID), and international options like iDeal and EPS.
Apple Pay users get extra privacy protection — your card details and identity aren't shared with Mytheresa or stored on Apple's servers. All transactions are processed in USD for US customers, and refunds go back to your original payment method.
Customer Support at Mytheresa
When you need help with orders, returns, or account questions, Mytheresa's customer care team is available via multiple channels. Reach them at [email protected] or call 1-888-550-9675 for direct assistance.
- Email support: [email protected]
- Phone support: 1-888-550-9675
- SMS help: Text HELP to 33565
- Online resources: Comprehensive customer care section with order tracking and account management
The customer care section on their website includes detailed information about shipping, returns, and account management, so you can often find answers without waiting for a response.