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Cupshe FAQs
Does Cupshe Have Free Shipping?
Cupshe offers free expedited shipping for orders that are $59 or more. This is great for customers who want to save on shipping fees. However, for orders that do not reach the $59 threshold, the shipping fee is $5.99. The Cupshe shipping policy allows customers to pay for shipping or add more items to their cart to qualify for free shipping.
Does Cupshe Offer Free Returns?
No, Cupshe currently doesn't provide free returns. Customers should remember that the return label is only valid for 21 days after Customer Care Team approves. It's also important to note that the cost of the return label increases depending on the number of items being refunded.
Does Cupshe Offer Exchanges?
Cupshe offers exchanges for the correct size within 30 days of delivery. To request an exchange, contact customer service. You should receive exchange instructions within 24 hours. You must ship your item(s) to the return address provided and share the shipment tracking information with Cupshe. Cupshe does not offer free returns, so return shipping must be made at your own cost. Read the full Cupshe exchange policy here.
Does Cupshe Have a Loyalty Program?
Yes, Cupshe has a loyalty program called Sunchasers Club. It's a more rewarding way to shop with exclusive discounts, early access to sales, and redeemable coupons. You can earn points every time you shop and even get points for daily check-ins and on your birthday. Join the club for free and receive 300 points per $1 spent, a free shipping voucher, and a free product voucher. Learn more about the Sunchaser Club.
Does Cupshe Have an App?
Cupshe has both a free Apple app and a free Android app available for download. You can find the app on the Apple App Store or Google Play Store by searching "Cupshe." With the Cupshe app, you can browse the latest swimwear and clothing collections, create wishlists, and enjoy exclusive discounts and promotions.
What Payment Methods Does Cupshe Accept?
Cupshe accepts several payment methods for customer convenience. These include Klarna, Afterpay, Visa, Mastercard, Apple Pay, PayPal, Google Pay, and American Express.
How to Apply Cupshe Discount Codes
Once you have selected the clothing or swimwear you want, add the item(s) to your shopping cart. Click on your 'Bag,' then click on the black 'Secure Checkout' button to go to the checkout screen:
- Enter a valid email address
- Enter the complete shipping address, then click the black 'Save and Continue' button
- Select your shipping method, either expedited or express shipping
- Choose your payment method
- Enter the Cupshe discount code in the white 'Coupon Code' field on the right side of the page, under the order summary
- Click the black 'Apply' button next to the coupon code field
- Wait for the coupon code to be accepted
- The price will change to reflect the discount
- Click ‘Pay Now' to complete your order
Why We Love Cupshe
Cupshe believes every woman deserves to feel confident, comfortable, and stylish in their swimwear. As a Santa Monica brand, Cupshe understands the importance of quality, affordability, and style when it comes to beachwear. That's why Cupshe designs Its pieces with every body in mind. Cupshe takes pride in creating swimwear and cover-ups that make women feel ready to take on the world. Since then Cupshe introduced an extended size range, and its first recycled fabric line and biodegradable packaging.
Cupshe Return Policy
What items can't be returned?
- Gift cards, beach blankets, swimming rings, sunglasses, jewelries, hair accessories, and items marked as flash sale, or final sale.
- For full list of exclusions, click here.
How to start a return:
- If you have a registered account with Cupshe, you can initiate a return by clicking the 'Order History' link.
- If you ordered as a guest, you can create a return by clicking the 'Start A Return' link.
- Fill in the required information and choose your preferred return method.
- Photos will be necessary for Cupshe to review before proceeding with the refund request.
- Ship your item(s) to the return address provided, then share the shipment tracking information with Cupshe.
- Once Cupshe has received your returned package, they will take care of the rest and process your refund.
How long is the return window?
- Excluding any products designated on the Cupshe website as non-returnable, returns in original condition within 30 days of delivery will be accepted.
- The company does not accept returns after the 30-day timeframe.
- Orders returned after the 30-day window may be returned to your default delivery address.
Review the full Cupshe return policy here.
Cupshe Shipping Policy
International shipping:
- All packages sent to Indonesia, Mauritius, Philippines, South Africa, Saudi Arabia, United Arab Emirates, Argentina, Aruba, Colombia, Grenada, Guatemala, Uruguay, Qatar, Barbados, Trinidad & Tobago, Brazil, and Peru are subject to a customs fee that the customer will pay.
- Cupshe does not currently ship to India.
- The availability of shipping methods and costs may vary depending on the shipping address.
- For orders that include items marked as 'pre-order,' the time limit will be calculated from when the pre-sale items are shipped.
US Shipping:
- Service areas exclude Alaska, Hawaii, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, and the Virgin Islands.
- Expedited shipping will ship within 5–7 business days.
- Orders over $59 will ship free; orders $59 and under will have a shipping fee of $5.99.
- Express shipping will ship within 3–5 business days.
- Orders $199 and over ship free; orders $99-$199 will be charged a $10.99 shipping fee, and orders $99 or under ship for $13.99.
Shipping for US Outlying Territories, Canada, and other countries:
Cupshe Customer Service
Looking for the solution to your issue, or experiencing difficulties? You can reach out to Cupshe customer support team using the information below:
- Cupshe live chat hours:
- 24 Hours a day
- 7 Days a week
- Cupshe email address:
- Phone calls by appointment
- Live chat
- Submit a support ticket
- Cupshe social media: Facebook | Twitter | Pinterest | Instagram | YouTube | TikTok